Welcome to India Cyber Cafe (“we,” “our,” or “us”). This Refund & Returns Policy describes the conditions under which refunds or cancellations are applicable for transactions made through our website https://indiacybercafe.com or our mobile applications.

1. Scope of Policy

This policy applies to all payments, orders, and service transactions completed via our website or mobile applications under the India Cyber Cafe brand.

2. Digital Nature of Services

India Cyber Cafe provides online and digital services such as form submissions, ID verifications, document assistance, and e-governance facilitation. Due to the digital and instant nature of these services, most transactions are non-returnable once processed.

3. Refund Eligibility

Refunds may be issued only in the following cases:

• The user was charged twice for the same service due to a technical or gateway error.
• A payment was made, but the requested service could not be initiated or delivered due to a verified system issue on our side.
• The transaction was made in error and the request for cancellation was received within 24 hours, before the service was processed.

4. Non-Refundable Transactions

• Transactions successfully processed or submitted to government or third-party portals.
• Operator commission or convenience fees.
• Incomplete applications due to user-side errors, wrong information, or late responses.

5. Refund Process

• Refund requests must be submitted by email to support@indiacybercafe.com within 3 business days of the transaction.
• Once reviewed, eligible refunds will be processed to the same payment method used during the original transaction.
• Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

6. Cancellation Policy

Orders for digital services can only be cancelled if the service has not yet been processed or submitted. Once initiated, cancellation is not possible.

7. Disputes and Resolution

If you face any issue regarding payment, refund, or service delivery, please contact us at indiacybercafe.com@gmail.com. We aim to resolve all disputes amicably and in compliance with consumer protection laws.

8. Data and Privacy Protection

All refund and transaction-related information will be handled according to our Privacy Policy. We ensure full compliance with data protection standards and do not store sensitive payment information on our servers.

9. Government and Legal Compliance

India Cyber Cafe adheres to the following laws and digital business regulations:

• Information Technology Act, 2000 (India)
• Consumer Protection (E-Commerce) Rules, 2020
• Google Play Developer Program Policies
• General Data Protection Regulation (GDPR) (for EU users)

10. Contact Us

If you have any queries regarding this Refund & Returns Policy, please reach us through the following details:

📞 Contact Information:
Email: support@indiacybercafe.com / indiacybercafe.com@gmail.com
Phone: +91 9203251821
Website: https://indiacybercafe.com